![]() A complete headache and stressful situation caused solely by Aerlingus and their blatant lies. I've forwarded my complaint to the bank, DOT, IAA, the Better business bureau to try and get this matter resolved. This is an unbelievable low game for Aerlingus to play. If you see this review anywhere other than Tripadvisor for Aer Lingus it is copied and not to be trusted. Agent Natasha and Bridget were extremely rude hanging up and not assisting. Alex R 1 Reviewed AugGood flight Flights were generally on time (my return flight was about 5 min late), no hidden fees, decent food, no baggage issues even with a fairly quick transfer. Which I gave! I've sent bank statement, my itinerary, my emails confirming flights every piece of evidence to prove I've a booking (which they know) it's a further ploy to withhold refunds. Hotels near Aer Lingus Lounge: (0.31 mi) Hilton Boston Logan Airport (0.73 mi) Hyatt Regency Boston Harbor (1.64 mi) Boston Yacht Haven Inn & Marina (1.74 mi) Green Turtle Floating Bed and Breakfast (1. To start the call they always ask for a booking reference. Back in June and Nov last year! Then the agents claimed on the phone I didnt pay for the tickets again, followed by I dont have booking, tickets, or itineraries. I sent them my bank statement showing the debited amounts. A week later (two days ago) Aerlingus claimed I wouldn't get refunded as I didnt pay for my flights. Agents confirmed I was entitled to refund and gave me 2 refund case numbers and asked me to wait 28 days. Both bookings have been changed/cancelled. Terrible customer service!Ībsolutely terrible customer service. I just wasn't really expecting someone who represents an airline to ask "What do you expect me to do? Wait and in time we will get to your online refund request." There are unusual times we are living in, but I am so disappointed in Aer Lingus that I don't intend to travel with them again and recommend that everyone avoids flying with them. The customer service representative was very rude, but I don't really hold that against her since I am sure she is bombarded with refund requests. Last week I contacted customer service via phone. I went through the hoops of submitting online refund requests and waiting a few weeks. Even if I did fly there I would be forced to quarantine for two weeks after arriving, making travel there pretty senseless, then upon arriving back in California I would have to quarantine another two weeks. However, I have tried repeatedly to contact them about refunding my tickets because travelling to Ireland at this time is not possible. This was something beyond anyone's control and I am not holding Aer Lingus responsible for screwing up my vacation plans. ![]() Little did anyone know that we would have a pandemic. Last August I booked two tickets for May 3rd going to LAX to Dublin and always get insurance. ![]() I have flown with Aer Lingus many times in the past and it has been my "go to" airline when I travel to Ireland.
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